IT'S A 10 2024 Terms & Conditions

RETURN & REFUND POLICY:

Due to the nature of our products (personal care) we are unable to offer refunds, returns, or exchanges. ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. Please note It’s A 10 Haircare reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrived damaged or defective, the customer must contact customer service at info@itsa10haircare.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. Please read full policy HERE. 

ANY FREE SAMPLES, GIVEAWAYS OR GIFTS ARE ON A WHILE SUPPLIES LAST BASIS AND CAN BE TERMINATED OR CHANGED WITHIN THE SOLE DISCRETION OF ITS A 10 HAIRCARE. 

Orders placed outside of our website with another retailer will need to contact the customer service department of where the purchase was made.

SHIPPING TERMS & CONDITIONS:

We offer Free Standard Shipping on orders over $35.00 only within the Continental United States only.  A $5.00 Shipping Fee will be applied to an order total under $35.00. We do not offer Free shipping for P.O. Boxes. P.O. Boxes will have a $9.99 shipping fee applied. We do not currently ship to Hawaii or Alaska. Order Limit of 6 items per order to avoid damages or spillage. Items may be sent in a split shipment or in multiple deliveries to avoid damages. It's A 10 is not responsible for any lost or stolen packages. Once the order has been delivered to the correct address you can work with shipping carriers directly on obtaining photos or other shipping details. Shipping times may be significantly delayed due to carrier delays. Some orders may arrive in split shipments or multiple shipments to avoid damages

COUPON CODE TERMS & CONDITIONS

ONLY ONE COUPON CODE CAN BE USED AT A TIME. YOU CAN NOT STACK COUPON CODES ON THE WEBSITE. COUPON CODES CAN BE TERMINATED OR CHANGED AT ANY TIME WITHIN THE SOLE DISCRETION OF IT'S A 10 HAIRCARE. OFFERS DO NOT APPLY TO GIFT CARDS, ANY SUBSCRIPTION OR RECURRING ORDERS. PURCHASES CANNOT BE COMBINED WITH ANY OTHER OFFERS OR DISCOUNTS. LOYALTY DOLLARS CAN NOT BE COMBINED WITH OTHER DISCOUNTS. 

ANY FREE SAMPLES, GIVEAWAYS OR GIFTS ARE ON A WHILE SUPPLIES LAST BASIS AND CAN BE TERMINATED OR CHANGED WITHIN THE SOLE DISCRETION OF ITS A 10 HAIRCARE. 

INSTAGRAM GIVEAWAYS & SWEEPSTAKES:

Visit our Official Instagram page @itsa10haircare with the blue check mark. Go to our Link In Bio (Linktr.ee/itsa10haircare/) for official terms and conditions of any social media giveaways/sweepstakes. 

SPECIAL ALERT: We are aware of a scam whereby imposters are posing as employees from It’s A 10 Haircare. Please BEWARE of anyone reaching out from our Company and asking you to click a link, download a business proposal or a pdf document. We do not and will not reach out to vendors directly via their website or through LinkedIn.