It's a 10 Customer Service

We Care For Every Hair

At It's a 10, we strive to make a difference

To Our Customers

We want our customers to experience the best in hair care products. It’s with this commitment that we strive to bring It’s a 10 to homes around the world. We only provide the highest quality of products so that our customers can have that “salon experience” right in their own homes. We also understand that hair care goes beyond just the products used to improve hair health and styling techniques. Hair care is also about staying up to date on information about what’s going on in the hair industry. We want our customers to get the most out of their hair care products.

Shipping Information

After Buyer’s order, has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact It’s a 10 Haircare Online Customer Service by email at:

Email us at for assistance.

It’s a 10 Haircare orders are shipped on business days (Monday through Friday 9:00am-5:00pm EST excluding major holidays). Only authorized orders will be processed and shipped. All orders are subject to authorization. Customer service is for orders placed on, or Orders placed outside of our website will need to call the customer service department of where the purchase was made. 

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact It’s a 10 Haircare  Online Customer Service by email at within 14 days for assistance with their order number. It’s a 10 Haircare isn’t responsible for any unforeseen or Force Majeurd events. It's a 10 haircare is not responsible for lost or damaged packages once delivered by the carrier.  Orders can be terminated or changed at any time within the sole discretion of It's a 10 Haircare. It’s a 10 Haircare reserves the right to refuse service at any time. Sale of any goods is subject to availability. We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Free shipping applies to orders within the continental United States only. Free shipping does not apply to P.O. Boxes. A flat fee of $9.99 will be applied to P.O. Box orders in Hawaii and Alaska.

Puerto Rico and the U.S. Virgin Islands are not eligible.

Return Policy

It’s a 10 Haircare will only accept returns or replacements if the product is damaged and purchased on our E-Store only ( within 30 days of Buyers receipt of product via Products purchased on the E-Store ( cannot be returned to an It’s a 10 Haircare distributor nor to a salon which sells It’s a 10 Haircare products. We do not accept returns or replacements from other retailers, only returns from our E-store  Customers will have to return the items or ask a for a replacement from where they originally purchased the products.

Customer shall contact It’s a 10 Haircare Online Customer Service by email at within 30 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect which may include images and a proof of purchase.