It's a 10 Customer Service

To Our Customers

We want our customers to experience the best in hair care products. It’s with this commitment that we strive to bring It’s a 10 to homes around the world. We only provide the highest quality of products so that our customers can have that “salon experience” right in their own homes. We also understand that hair care goes beyond just the products used to improve hair health and styling techniques. Hair care is also about staying up to date on information about what’s going on in the hair industry. We want our customers to get the most out of their hair care products.

Shipping Information

After Buyer’s order, has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact It’s a 10 Haircare Online Customer Service by email at:

Email us at info@itsa10haircare.com for assistance.

It’s a 10 Haircare orders are shipped on business days (Monday through Friday 9:00am-5:00pm EST excluding major holidays). Only authorized orders will be processed and shipped. All orders are subject to authorization. Customer service is for orders placed on Itsa10haircare.com, bea10.com or hairex10sions.com. Orders placed outside of our website will need to call the customer service department of where the purchase was made.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact It’s a 10 Haircare Online Customer Service by email at info@itsa10haircare.com within 48 hours for assistance with their order number. It’s a 10 Haircare isn’t responsible for any unforeseen or Force Majeurd events, lost or stolen packages. It's a 10 haircare is not responsible for lost or damaged packages once delivered by the carrier. Orders can be terminated or changed at any time within the sole discretion of It's a 10 Haircare. It’s a 10 Haircare reserves the right to refuse service at any time. Sale of any goods is subject to availability. Any Free samples are on a while supplies last basis and can be removed at any time. We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

We offer Free Standard Shipping on orders over $35.00 only. A $5.00 Shipping Fee will be applied to orders under $35.00. We do not offer Free shipping for P.O. Boxes. P.O. Boxes will have a $9.99 shipping fee applied. Order Limit of 6 items per order to avoid damages or spillage. There will be a shipping fee applied to P.O. Box deliveries and orders outside of the continental United States.

Return Policy

We are unable to offer refunds, returns, or exchanges for our products as they are personal care items. All sales are FINAL. Please note It’s A 10 Haircare reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrived damaged or defective the customer must contact customer service at info@itsa10haircare.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. If you received an incorrect item, please provide us with your order number along with a photo of the incorrect item you received.

Please double check your shipping address before checking out. We cannot accommodate address changes. You will have to file a claim with the shipping carrier that is on your tracking information.

We do not accept returns or replacements from other retailers, only returns from our E-store itsa10haircare.com. Customers will have to return the items or ask a for a replacement from where they originally purchased the products.

Refunds

Once your return is approved, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are certain situations where only partial refunds are granted this includes any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@itsa10haircare.com.

Exchanges & Replacements

We only replace items if they are defective or damaged that are purchased on itsa10haircare.com. We require proof of damage or a material defect within 48 hours of receipt of product.

Subscribe & Save Orders

By clicking the "Subscribe & Save 10%" option at checkout, you confirm that your product(s) will automatically renew and your credit card will be automatically changed the subscription discounted price according to the order summary page or until you cancel your subscription. Orders that are on a recurring subscription basis may be cancelled at anytime by contacting info@itsa10haircare.com or by logging in and cancelling the subscription.

SHIPPING TERMS & CONDITIONS

LOST/STOLEN SHIPMENTS

First verify the shipping address listed on your order confirmation email.
Look around the delivery location for your package.
Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
In the event your order is still showing “In Transit” or has not arrived for more than 15 days, please contact us at info@itsa10haircare.com and we can do our best to help you file a claim.
Please note, we are not responsible for stolen or lost packages or items ordered with the incorrect address.

SPECIAL ALERT: We are aware of a scam whereby imposters are posing as employees from It’s A 10 Haircare. Please BEWARE of anyone reaching out from our Company and asking you to click a link, download a business proposal or a pdf document. We do not and will not reach out to vendors directly via their website or through LinkedIn.