To Our Customers
To Our Salon Professionals
We Stand Behind Our Products
After Buyer’s order, has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact It’s a 10 Haircare Online Customer Service by email at:
firstname.lastname@example.org for assistance.
It’s a 10 Haircare orders are shipped on business days (Monday through Friday 8:30-4:00 excluding major holidays). Only authorized orders will be processed and shipped. All orders are subject to authorization.
If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact It’s a 10 Haircare Online Customer Service by email at email@example.com for assistance. Please allow 7-14 business days. It’s a 10 Haircare isn’t responsible for any unforeseen or Force Majeurd events.
It’s a 10 Haircare will only accept returns for products purchased on the E-Store within 14 days of Buyers receipt of product via the E Commerce Store. Products purchased on the E-Store cannot be returned to a It’s a 10 Haircare distributor nor to a salon which sells It’s a 10 Haircare products.
If a product purchased on the E-Store is defective, customer shall contact It’s a 10 Haircare Online Customer Service by email at firstname.lastname@example.org within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.