Refund & Return Policy

Returns

We are unable to offer refunds, returns, or exchanges for our products as they are personal care items. All sales are FINAL. Please note It’s A 10 Haircare reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrived damaged or defective the customer must contact customer service at info@itsa10haircare.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. If you received an incorrect item, please provide us with your order number along with a photo of the incorrect item you received.

Please double check your shipping address before checking out. We cannot accommodate address changes. You will have to file a claim with the shipping carrier that is on your tracking information.  

Refunds

Once your return is approved, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  There are certain situations where only partial refunds are granted this includes any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@itsa10haircare.com.

Exchanges & Replacements

We only replace items if they are defective or damaged that are purchased on itsa10haircare.com. We require proof of damage or a material defect within 48 hours of receipt of product. 

Subscribe & Save Orders

By clicking the "Subscribe & Save 10%" option at checkout, you confirm that your product(s) will automatically renew and your credit card will be automatically changed the subscription discounted price according to the order summary page or until you cancel your subscription. Orders that are on a recurring subscription basis may be cancelled at anytime by contacting info@itsa10haircare.com or by logging in and cancelling the subscription.

SHIPPING TERMS & CONDITIONS

Free standard shipping applies to orders within the continental United States ONLY. Free shipping does not apply to P.O. Boxes. There will be a shipping fee applied to P.O. Box deliveries and orders outside of the continental United States.

LOST/STOLEN SHIPMENTS

  • First verify the shipping address listed on your order confirmation email.
  • Look around the delivery location for your package.
  • Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • In the event your order is still showing “In Transit” or has not arrived for more than 15 days, please contact us at info@itsa10haircare.com and we can do our best to help you file a claim.
  • Please note, we are not responsible for stolen or lost packages or items ordered with the incorrect address.