I’ve been a loyal customer of It’s a 10 for years, so I was disappointed by how my recent issue was handled. My package was left in an unsecured location by the delivery carrier and was stolen. I contacted both the carrier and It’s a 10 to explain what happened, but received an impersonal response and no meaningful help.

I asked whether a refund, replacement, or even the option to repurchase my items at the original sale price might be possible. None of these options was offered, and my follow-up received no response.

I expected better from a company I’ve supported for so long. Please take customer concerns seriously and provide thoughtful, responsive service—not canned replies that leave loyal customers feeling ignored. For a multi million dollar company, you can do better and stand by your customers.

It’s OK. Smooths and detangles. But the tips of the bristles keep falling out with each brushing.

Love it great brush

Have had the Miracle Cusion Brush bout 2 weeks now and so far it was worth the money. Was able to get the cushion brush along with a couple other things when they had a sale which made things a little more affordable. I've really been trying to turn my hair around as it has become very dry and came to It's a 10 as it's been a savior before. The bristles are light on the head and the tangles immediately come out without the usual pull. Would definitely recommend as its better your usual everyday brush.

Love the brush! Have had it about 2 weeks now and so far it was worth the money. Was able to get the cushion brush along with a couple other things when they had a sale which made things a little more affordable. I've really been trying to turn my hair around as it has become very dry and came to It's a 10 as it's been a savior before. The bristles are light on the head and the tangles immediately come out without the usual pull. Would definitely recommend as its better then your usual everyday brush.